Privacy Policy

CVFR Group ('we,' 'our,' or 'us') is committed to protecting the privacy of our customers, clients, and users. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1 Collection of Personal Information

We collect personal information that is reasonably necessary for us to conduct our business activities and provide services. This may include, but is not limited to:
- Name, contact details, and address.
- Email address, phone number.
- Financial and payment information (e.g., credit card details).
- Information related to your travel preferences and booking history.
- IP address, browser type, and website usage data when interacting with our site.

We will only collect personal information by lawful and fair means. Where possible, we will collect personal information directly from you, such as through our website, emails, phone calls, and in-person interactions.

2. Use of Personal Information

We use the information collected for purposes such as:
- Processing travel bookings and transactions.
- Providing customer service and support.
- Communicating with you regarding bookings, promotions, and special offers.
- Improving our services and website functionality.
- Complying with legal obligations.

3. Disclosure of Personal Information

We may disclose personal information to third parties where necessary for the following purposes:
- Travel service providers (e.g., airlines, hotels, car rental companies).
- Payment processors and financial institutions.
- IT and data storage providers.
- Regulatory or government authorities when required by law.

We do not sell or trade personal information to third parties for marketing purposes.

4. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, technical, and administrative security measures. However, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Website Analytics

We use cookies and similar technologies to improve user experience on our website. These tools help us understand website traffic and user behaviour. You can manage cookie preferences through your browser settings.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections where necessary. To access or correct your information, please contact us using the details below.

7. International Transfers

Some of our service providers may be located overseas, including in countries that may not provide the same level of data protection as Australia. When transferring your data internationally, we take steps to ensure that your information is protected by appropriate safeguards.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws. Any changes will be posted on this page, and the updated policy will include an effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CVFR Group
Level 18, Australia Square
264 George Street, Sydney
NSW 2000. Australia
Email: [email protected]
Phone: 1300 244 777